Support FAQ - SMARTfit Strike Pods

1. Check for any damages to the USB ports.
2. Confirm that all SMARTfit batteries are receiving a charge from the charging cradle.
   a. The blue lights on each battery should light up when the batteries plugged in and given power.
   b. If one or more batteries are not lighting up with blue lights, then try plugging that battery into a different wire.
   c. If all four blue lights are lit, then the batteries are fully charged, and you can unplug them. Three blue lights is 75 percent battery life, while two and one blue light are 50 and 25 percent charge.
   d. Charge the batteries as soon as the battery is showing one blue light.
3. Look for any batteries that show signs of inflation. You can tell that a battery is inflated if it is becoming harder to remove and insert into a Strike Pod.
   a. To avoid encountering inflated batteries, you must remove batteries from the charging cradle after 7 hours of change.
   b. You must also unplug the batteries from the Strike Pods after each use.

If you have identified that the batteries are damaged, connect with our customer service team.

Turn on Hit Delay to 1 second.

1. The Strike targets may register multiple strike when they are attached to a portable stand.
2. To fix this, you should turn on Hit Delay to the 1 second option.
   a. The Hit Delay option can be found when in a game category or in the User Settings.
   b. The recommended option is 1 second.
   c. Hit Delay determines the time the target will delay before listening for another strike. This is used to eliminate false strikes in targets that may continue to shake or vibrate after being struck. An example is when Strike Pods on stands are struck and shake after contact.

1. Remove the sliders from the CPU.
2. Check the battery life
3. Press the on/off switch 1 time to show the blue lights, 1 blue light means it needs to be charged, 4 blue lights means that it has full battery. The battery life of the CPU is four hours.
4. Once you know that each battery is at least halfway full, double click the on/off button on the battery. Look for a white light to turn on.
5. Ensure that the USB cord is plugged in to the port 2.1A
6. The CPU should be displaying. If it is only displaying 4 digits, then the CPU is damaged and needs to be replaced.

1. Disconnect any other bluetooth connections to the mobile device.
2. Try connecting to the system through a different mobile device
3. Check if there is an update available for the controller
4. Remove the sliders from all the pods and the CPU.
5. Check all battery lives on the system
6. Press the on/off switch 1 time to show the blue lights, 1 blue light means it needs to be charged, 4 blue lights means that it has full battery. The battery life is multiple days. CPU is four hours.
7. Once you know that each battery is at least halfway full, double click the on/off button on the battery. Look for a white light to turn on.
8. Plug in the USB cord into the 2.1A USB slot. Make sure that the SMARTfit logo is facing the target
9. Turn the Wireless CPU on by double clicking the button on the CPU battery. Be sure that the white light is on. Plug in the USB cord into the battery. 2.1A port.
10. Ensure that the CPU is turned on with an 8 digit number displayed
11. Next turn on all strike pods by pressing the toggle switch below the battery. Each toggle switch is the same color as the strike pod. Tell the customer that they need to be able to see the target display as they press the toggle switch. First red numbers will display then green letters and number.
12. C stands for channel, the number next to it is the channel number. C0 for example.
13. Below is the letter T which stands for target and the number displayed next to it is the target number. The number can be 1 through 15 depending on how many pods they have. T1 is the target that will display the go symbol for each game.
14. Press all toggle switches.
15. Connect to the system by opening the app and selecting settings. Ensure the configuration is set to strike pods and layout is custom.
16. Also check the RF channel of the targets and check if they all match. If they are different than the one displayed on the app, change it in the settings.
17. If one of the targets is on the wrong RF channel, press the toggle switch to turn it off. Then press and hold the toggle switch. Wait until it displays C, press the toggle switch to change it to the correct channel.
18. Follow the same steps if the target number is incorrect. Press the toggle switch when the target displays T.