Our general questions FAQ page is designed to provide quick and comprehensive answers to common questions about SMARTfit. Browse our FAQs to get the information you need.
Controller needs to be registered to correct account
Changing the controller password can only be performed by the controller administrator. The controller password must be entered each time upon connecting to the SMARTfit controller if you choose to password protect it. After connecting to the controller, select the controller on the Home tab, which will take you to the My Controller page. Select the “Change Password” option on this page.
License keys will be assigned based on which subscription you have purchased. If you purchased your system prior to December 31, 2022, your license will automatically be registered with the highest level options with the ability to switch between the modes. If you purchased your system on January 1 2023 or later, you will have selected which subscription you would be purchasing at the time of placing your order. In this case, when you power up and connect to the system, you will see the content relating to the subscription you purchased.
For example, rehab clinics and hospitals will be assigned a rehab subscription key. In addition, this provides access to the commercial and games only, fitness/sports modes free of charge. While a commercial fitness and sports facility will be assigned the commercial fitness/sports subscription which also provides access to the games only mode. Finally, a system purchased with the games only subscription will be assigned the games only subscription giving easy access to content designed for facilities not interested in tracking data.
If you purchased the schools only subscription, then you will have access to the schools mode only.
License is the type of software subscription that your controller was registered with. The type of license that your controller has will determine what predesigned programming you will see and which modes your controller is compatible with. The three types of licenses are Medical/Rehab, Fitness/Sports, Home Fitness/Sports.
You will be asked to register your controller after updating it to the latest controller software and guided through the process upon connecting. If you have not updated to the latest controller software, the app will guide you through the required controller software update upon your first time connecting to the controller.
First, the systems mechanically are identical but the software and board settings are where the difference lies. The ProTrainer panels/stations are joined and the MultiTrainer separates them by between 2-5 feet. The consequences are as follows:
Ultimately, your decision comes down to:
The SMARTfit user-interface offers extensive options to build customized programs and generate customized reports. It also allows for tracking data in multiple locations.
The SMARTfit app-based user-interface allows you to easily customize what programs you want to see and use.
The SMARTfit Academy teaches you how to make good decisions regarding which programs work best in different situations. However, there are 3000 free video supported activities already available at the push of a button. Accessing these is the easiest way to get started as they are sorted into folders that are specific for each kind of client application.
The SMARTfit Mini, Single and Strike pods utilize an Android/iOS app-based user interface on a tablet or cell phone. This device is not provided with the system. The app can be downloaded here.
SMARTfit Strike Pod Systems and the SMARTfit Low Impact systems will ship with FedEx/FedEx air or Ground. If strike pod stands are included in the order, then shipment will travel on a pallet by common carrier.
Within the United States, SMARTfit Mini’s and Singles will ship fully assembled on a pallet unless the destination facility does not have a doorway tall enough to receive it or if the system must travel in an elevator. In these cases, it will ship unassembled.
All other systems ship unassembled.
Your SMARTfit Mini or SMARTfit Single controller can operate up to an additional 15 strike pods with or without the panel system. There is no need to buy a full strike pod system. We do recommend that you purchase extra batteries and a battery charger.
Yes, we offer financing via third party suppliers.
There is the option of four different subscriptions depending on the markets you are serving. After two years, customers can opt-out of subscriptions if they don’t want to track data or receive new content. Our intent is to keep your systems functioning with new content at all times. We help mitigate this cost with the option of subscriptions designed to allow you to only pay for what you want.
Yes, all app-based systems are upgradable over the internet. Upgrades are released once per quarter and include new features, programs, games, data tracking and reporting capability
Yes, we ship to all regions – through our international distributors or directly where we do not have a distributor established.
Yes, we ship to all regions – through our international distributors or directly where we do not have a distributor established.
At this point, we do not offer rental, but we do offer financing at very affordable rates to customers with good credit. Monthly finance fees start as low as $50/month for strike pods and $100/month for a panel-based system.
Our mission is to offer a leading-edge visual-cognitive-motor rehabilitation technology that focuses on promoting neurogenesis and brain plasticity.
4820 McGrath Street, Suite 140
Ventura, California 93003
United States
Phone: 805-946-0004
Phone: 800-900-8542
Email: support@smartfitinc.com
Sales: tom@smartfitinc.com
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