We understand that down time means lost return on investment (ROI) to you and we understand that it takes more than just great products to bring value to your facility. In order to ensure minimal down time, you need more than a traditional manufacturers’ warranty. It takes a committed team of people who stand behind your product and do what it takes to minimize down-time when it happens.
Our Platinum Service Plan offers you priority treatment, free replacement parts, free shipping, and on-site technical support when needed. At MFI, you automatically receive our Platinum Service and Software Upgrade Plan for the first 18 months. Standard manufacturers’ warranties are not designed to keep you up and running and shipping costs for returns and parts stack up. If your facility is a revenue-producing site, or if you are a hospital or school, you need assurance that everything will be done to reduce and eliminate down time at minimal cost or no cost to you.
Every SMARTfit customer gets the first 18 months of the Platinum Service Plan included and we highly recommend that you sign up for additional years. This will assure you of the best service from a team of qualified trainers, programmers, technicians and service staff; continuous retraining of your staff when you incur staff turnovers; and the latest versions of software, programming, training and service for the life of your system.